Privacy Policy

1. Introduction

Tenura ("we", "us", "our") is committed to handling your personal information with care and respect. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data.

Our services are education and information resources relating to retirement planning concepts in Thailand. This policy applies to all visitors and individuals who interact with our website at tenuramx.info or contact us directly.

If you have questions about this policy or how we handle your data, please contact us at [email protected].

2. Information We Collect

We collect personal information only when you provide it to us voluntarily or when it is generated automatically by your use of our website.

Information You Provide

Your name and email address, submitted via our enquiry form
Your telephone number, if you choose to provide it
Any message content you include in an enquiry

Information Collected Automatically

Browser type, device type, and operating system
Pages visited and time spent on those pages
Referring URLs and general location (country/region level)
Cookies and similar tracking technologies (see Section 6)

Legal Basis for Processing

Consent: for marketing communications and optional analytics
Legitimate Interest: for website security, fraud prevention, and improving our services
Contractual necessity: when you request a service from us

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide the information or services you requested
To communicate with you about your enquiry or our educational offerings
To analyse how our website is used and improve its content and functionality
To send occasional updates about new resources or sessions, where you have given consent
To fulfil any legal obligations that apply to our operations in Thailand

We do not use your information for automated decision-making or profiling. We will not send you unsolicited commercial messages unless you have agreed to receive them.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

Service providers: third-party tools that assist us with email delivery, analytics, or website hosting, acting under our instructions
Analytics platforms: services such as Google Analytics that help us understand website usage patterns (data is aggregated and anonymised where possible)
Legal requirements: where we are required to disclose information under applicable law or in response to a valid legal request

Any third-party service providers are required to keep your information secure and use it only for the purposes we have specified.

5. How We Protect Your Information

We take reasonable steps to keep your personal data secure:

Our website uses HTTPS encryption for data in transit
Access to personal information is restricted to team members who need it to do their work
We review our data handling practices regularly and update them as needed
In the event of a data breach that may affect your rights, we will notify you in accordance with applicable requirements

We retain personal information collected via forms for up to 24 months, after which it is deleted unless a longer retention period is required by law or you have an ongoing enquiry with us.

6. Cookies

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device when you visit a website.

Type	Purpose	Duration
Essential	Basic site functionality and security	Session
Analytics	Understanding how pages are used (e.g. Google Analytics)	Up to 24 months
Marketing	Tracking ad performance and conversion events	Up to 90 days
Preferences	Remembering your cookie consent choices	12 months

For more detail on managing your cookie preferences, please see our Cookie Policy.

7. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data. These include:

Right to access: request a copy of the personal information we hold about you
Right to rectification: ask us to correct inaccurate or incomplete information
Right to erasure: request that we delete your personal information in certain circumstances
Right to restriction: ask us to limit how we process your data while a matter is resolved
Right to data portability: receive your data in a structured, commonly used format
Right to object: object to processing based on legitimate interest or for direct marketing
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with our response, you have the right to raise a concern with the relevant data protection authority in Thailand.

8. Links to Other Websites

Our website may contain links to external websites or resources for your reference. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policy of any website you visit.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a person under 18 has submitted information to us, please contact us at [email protected] and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acknowledgement of the revised policy.